Human contact
Contact MyProID
A question about your card, account, privacy or the service? Send the useful context. Your request is stored encrypted in the administration inbox.
MyProID
Choose the shortest route
A little orientation saves a round trip. Pick the route that best matches your need, or use the form below if you are unsure.
MyProID
Human contact
Clear, contextual requests are easier to handle. A few lines are enough: tell us what you are trying to do, what is blocking you and the relevant card address when useful.
No need for a formal message. A clear description, the context and the expected result are enough.We reply from our usual mailbox. MyProID never asks for your password through this form.
Form content is encrypted before storage in the admin inbox. The notification email does not contain your message.
We reply from our usual mailbox. MyProID never asks for your password through this form.
Need to report a card?
Use the reporting page →
One entry point, several needs
The right channel avoids detours
Account, product, privacy, partnership or a general question: provide useful context and we will route the request. For potentially unlawful or deceptive content, use the reporting page.
